Returns & Refunds

Each R. Nicole Winn product is made especially for you when you order. Because our products are made to order, we are unable to accept returns or exchanges for change of mind, buyer’s remorse, or ordering the incorrect size or quantity.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at hello@rnicolewinn.com within 30 days of delivery.

Please include your order number, a brief description of the issue, and clear photos showing the problem. Once your claim is reviewed and approved, we’ll arrange an appropriate replacement or refund.

Approved refunds are issued to the original payment method and typically appear within 5–10 business days after the refund is processed.

Lost Packages

If your order appears to be lost in transit, please contact us at hello@rnicolewinn.com within 30 days of the estimated delivery date.

We’ll review the shipment details and, when appropriate, arrange a replacement or refund.

Returns & Exchanges

Because each product is made to order, we do not accept returns or exchanges for change of mind, buyer’s remorse, or ordering the incorrect size or quantity.

Please do not mail products back without contacting us first. If an item arrives damaged, defective, misprinted, or incorrect, we’ll let you know the appropriate next step after reviewing your claim.

Questions?

If you have questions about your order or this policy, please contact us at hello@rnicolewinn.com.